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Frequently Asked Questions
General
Auctions display inspection report which gives a clear picture of its exterior and technical condition. Also due to its very high volume, it is a faster way to get a used vehicle from Japan.
Simply send an email if the vehicle is 24 hours away from being auction. An agreed deposit will confirm your choice of a bid on the vehicle. Our Skype ID is “nexusscarsjapan” or Call our office at + 81-471-91-1267 or add +81(0)903-217-5927 on Whatsapp, to avoid disappointment, more detailed pictures and translation of the details will be served in quick time.
Often available in Japan are vehicles built to higher specifications than those made locally in other countries. For example, virtually all Japanese cars have air-conditioning, but more importantly, the power output of Japanese vehicles is different than UK or US local Japanese models.
We do the translations and discuss the details. When you give us a green signal we go with the bidding.
Cars are listed under auction names which are more or less irrelevant so you can focus on finding the car you are looking for regardless of its physical location.
Yes we can check from the results and if you are interested in negotiating privately then we can give you this service but there is very restricted time available for negotiations.
Technical
If you are not receiving emails from the Nexusscars team, please make sure that your email client’s spam blocking filters and/or junk / bulk mail settings/rules have not moved it to the Junk / Bulk mail folder. Please do not hesitate to contact us if you are still not receiving emails from us.
Placing BIDs at auctions to a limit is free to customers with a deposit. Mostly charges include purchasing(Auction fee), export documentation, transport from auction to the port of shipment(Cases apply), customs, and forwarding from Japan. Basically FOB, but for countries where shipping company do not approve collect freight then customer must pay the freight which will then become C&F.
A vehicle inspection certificate is a score and graphic representation of the car’s condition by a certified inspector. The overall evaluation is on an 7-point scale in case of used cars, and the interior and exterior are scored in alphabets from A to F on a 6-point scale.
For the exterior, an exploded view of the vehicle is also included so that you can see the extent and location of scratches at a glance.
You have to give reasons and agree to bank commissions deducted, for your balance to be refunded.
The Service
You pick your desired car and discuss it with our staff in real-time. If ready for a go then make a bidding deposit and let us do the real-time click bid.
Security deposit payment via Paypal:- If you use PayPal, pay attention to a transaction commission fee of 4% of the total transfer amount. Ex. transfer amount 1,000$ [PayPal amount is 1,040 $]. Regarding payment, scams are careful and always discuss with our staff before sending online payments. We are not to be held responsible for any payment scams. Direct Cash Telegraphic Transfers (TT) are accepted gladly.
No, we do not know the regulation of your country Regarding This. We can not offer advice on the method you use to acquire a car but can give as much possible information About as many specific vehicles you want. Depending on the country, you May not be able to import some car models.
No, we do not give any warranty, but we disclose any interior / exterior damage, mileage, and exact translation from the inspector report and a report will commonly help you understand the condition of the car you are buying.
We can only quote firm after a vehicle cost is purchased. We can put new tires on the vehicle, install spoilers, fix alloy wheels, etc. at a price after the type and model of vehicle is determined. May there be an additional service charge Depending on the vehicle and the amount of work needed to remove some parts or accessories? Re-routing of vehicles is done and additional land transport may apply.
If there is a time to communicate if the application is received before 12hrs. Earlier will be entertained UNLESS the car arrives at out after 4 hours from the start time. We are unable to Provide Better Because We start time at 9:00 a.m. sharp office and arrange inspections for the day. The communication time Should be Calculated before making a request. We Also Provide free private inspection from few auctions.
Typically, we would notify you of the outcome of the auction the same day through emails.
Shipping time estimates vary depending on the preparation of documents and shipping company procedures. We will keep you updated in case of unexpected delays.
We Have a forwarders website to track and can prompt Also send emails About ETA. In MOST of cases, you can track your car while it’s on its way to you much like you would track a package.
Only on the following terms you can cancel or refuse the car. Order cancellations for vehicle purchased from Cars Auctions Online (before the car is shipped) a Necessary will be subjected to cancellation a penalty of About $650 per unit if the car price is below $13,000; If the car price is equal to or higher, an additional 10% penalty may be surcharged.
NOTE: Customer has to pay the remaining balance within 7 days from invoice date. We have no credit facility and all the business is convened on cash basis. If balance amount is not paid according to laid down terms then we have the right to re-sell and no claim will be accepted. In case of monetary loss, Nexuss International reserves the right to forfeit the initial deposit.
NOTE: Customer has to pay the remaining balance within 7 days from invoice date. We have no credit facility and all the business is convened on cash basis. If balance amount is not paid according to laid down terms then we have the right to re-sell and no claim will be accepted. In case of monetary loss, Nexuss International reserves the right to forfeit the initial deposit.
| Exterior guideline | Interior guide | |
| A | It is in very good condition with few scratches and dents. | It is in very good condition with almost no damage or stains. |
| B | Although there are some minor scratches and dents commensurate with the mileage and model year, it | There is little damage or dirt, and it is in good condition overall. |
| is in good condition with almost no noticeable scratches. | ||
| C | It has been used as standard and has some scratches and dents. | It has been used as standard, and there are some signs of use and damage. |
| D | There are some noticeable scratches and dents. | There are several signs of use and damage that I am concerned about. |
| E | There are multiple scratches and dents throughout. | There may be damage or dirt that requires parts replacement. |
NOTE: Clearance charges and Customs duties at the port of arrival are solely the buyer's responsibility and the buyer is liable for all the changes occurring at the port of destination. We are unable to provide any services regarding these charges and duties from Japan. We recommend you inspect your vehicle before leaving the port as the vehicle has been unused for a while. Get excited but have patience we will ensure the fastest possible means to get your new vehicle A.S.A.P If your query is unanswered in this FAQ, then please contact us.
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Office: +81(0)4-7191-1267
Mobile: (+81) 90 3217 5927 -
nexusscars@gmail.com
imports@nexusscars.com - Head Office: (277-0902) Chiba Pref. Kashiwa City OOii 1930-(Japan)
- Home Office: (277-0921) Chiba Pref. Kashiwa City Otsugaoka 3-17-11-603 (Japan)